It will be shipped the next day (excluding weekends and holidays).

Customers who pay at convenience stores will be shipped the next day after payment is confirmed (excluding weekends and holidays).

▪Normal delivery (envelope)…¥0

▪ Yu-packet delivery (package packing)…¥390

*Yu-Packet (packaging) delivery is ¥0 for purchases of ¥3,500 or more♪

Click here for more information on shipping plans

・ Yu-packet delivery (package packing) two days later to within one week. Standard delivery (envelope) will be shipped using regular mail, and will be delivered within 3 days to 1 week after shipping, but for remote islands and some areas, it may take a few days to 1 week. I have something to say.

Please contact us if you do not receive it even after one week has passed since it was shipped.

For more information on estimated arrival times, please check the number of days here. (From 〒144-0045)

▶ Check the number of days.

It is possible to attach a tracking number, but only if the delivery date is delayed (one week or more has passed since the shipment).

We apologize for the inconvenience, but please make sure that the delivery address and address at the time of ordering are correct, and then contact us as follows.

[Order number]

【family name】

Please contact us using the inquiry form below.

<If the shipping address is incorrect>

Please make sure that you have entered your shipping address correctly.

Please note that an additional charge of ¥390 will be charged for re-shipment if the delivery address is incorrect.

<Tracking function>

If you have no choice but to introduce the tracking function, we will support you.

In that case

[Order number]

【family name】

[Reason for tracking]

Please contact us using the inquiry form below.

Please contact us before shipping.

[Order number]

【family name】

[Changed address]

Please contact us with the following information.

*If you enter the wrong address, the product may be lost. Please note that in the unlikely event that you lose it, we will not be able to refund or resend it based on the terms of use.

<If the shipping address is incorrect>

It will be shipped as soon as the product is returned, so it will take 2 weeks to 1 month or more.

Please make sure that you have entered the correct shipping address.

Please note that a separate fee (¥84~¥390) will be charged for re-shipment if the delivery address is incorrect.

*Reshipment is not possible in case of loss.

Items that are listed as being shipped sequentially in 0/0 before the product name will be shipped by 0/0.

Also, if you order other regular items together, they will be shipped together.

If there is an item that you want to ship immediately, please place a separate order for the [Delivery in 0/0] item.

You can choose one of the following payment methods.

・Credit card (JCB, VISA, MASTER, AMERICAN EXPRESS)

・Apple Pay

・Google Pay

・Amazon Pay

・PayPal

・PayPay

·Convenience store settlement

Up to 7 days after ordering.

If payment is not received within 7 days, the order will be automatically cancelled.
[Please be aware that if you repeatedly make unpaid fraudulent payments, you will not be able to place your next order .]

After 7 days, it will expire and you will not be able to pay.

Please order again.

[Please be aware that if you repeatedly make unpaid fraudulent payments, you will not be able to place your next order.]

In addition, it will be canceled automatically, so there may be a few remaining stocks. Please note that sales will stop as soon as they are sold out.

Payment cannot be changed after an order has been placed. Please be sure to check before ordering.

We cannot accept cancellations, returns, or exchanges after the order has been confirmed, except when the product is defective.
In the unlikely event that you receive a defective product, we will replace it immediately, so please contact us using the inquiry form below.
*However, please note that we cannot accept returns or exchanges for normal shipping if the product is damaged during shipping or if the piercing needle (post) is distorted.

-------------------------------------

▼Package delivery▼

[Returned or exchanged]

・There is a defect (part failure, etc.) that significantly impairs the functionality of the product.

・There is a defect (contamination, etc.) that significantly impairs the design of the product.

・If the product you received is different from what you ordered.

We apologize for the inconvenience.

Please contact customer support with your name, order number, and whether you would like a return or exchange.

[Not eligible for returns/exchanges]

If you did not contact us in advance from the inquiry form If [8 days or more] has passed since the product arrived Products that have been damaged or soiled by the customer for more than 7 days. Products without packaging (bags/cases), or products that clearly indicate on the product information page that they cannot be returned.

As a general rule, we cannot accept requests, so please check carefully before placing an order.

Please read below for the detailed return flow.

See Refund Policy >

-------------------------------------

Description page " From User's Guide "

Except for standard shipping, if you have received a defective product, we will replace it immediately, so please contact us using the inquiry form below.
*However, please note that we cannot accept returns or exchanges for items that have been damaged during shipping, or items that have been distorted, such as pierced needles (posts), cannot be returned or exchanged.

* If you are concerned about it, please choose Nekopos delivery with guarantee.

We will ship it together with the package.

Description page " From User's Guide "

We will support both normal delivery and Nekoposu delivery.

We apologize for the inconvenience.

Please contact customer support with your name, order number, and whether you would like a return or exchange.

<Exceptions>

・If [8 days or more] has passed since the product arrived

・Reason for incorrect ordering due to customer carelessness, such as product appearance, such as color and shape, differing from the image

・Products used

As a general rule, we cannot accept requests, so please check carefully before placing an order.

Please read below for the detailed return flow.

See Refund Policy >

Description page " From User's Guide "

After placing an order, it will be automatically sent from SBPS (SoftBank Payment) to your registered email address or SMS.

Sorry to trouble you, but please also check your junk mail.

If you do not receive an email and are unsure whether your order has been placed, please contact us using the inquiry form after entering your name.

If you have not paid for the convenience store payment, the order confirmation email will be resent.

It will not be resent to those who have already paid.

We will consider resale in order of the number of resale requests.

However, please note that some products cannot be reproduced.

*Resale requests can be sent from the button on the product page.

[Resale request]

If you make a resale request, a notification will be sent to the address you registered when you resold.

Please feel free to contact us if your item is not listed on the product detail page.

We also accept DM on Instagram .

@charmystere

It will be a chat type, so it will be smooth.

See size guide .

The free size is an open ring, so you can adjust the size yourself.

If not stated

Please feel free to contact us if your item is not listed on the product detail page.

We also accept DM on Instagram .

@charmystere

It will be a chat type, so it will be smooth.

Please refer to the attached photo or product details.

If not stated

Please feel free to contact us if your item is not listed on the product detail page.

We also accept DM on Instagram .

@charmystere

It will be a chat type, so it will be smooth.

It will vary depending on the product.

See product details.

Is possible.

If you purchase wrapping , we will enclose it and deliver it.

Please write in the order memo if you want to wrap items or separate them by color. We will pack according to your request.

Is possible.

[Order number]

【family name】

Please contact us using the inquiry form below.