[About shipping]
when do you ship
It will be shipped the next day (excluding weekends and holidays).
Customers who pay at convenience stores will be shipped the next day after payment is confirmed (excluding weekends and holidays).
How much is the shipping cost
▪Standard shipping (envelope)…¥0
▪ Nekopos delivery (packaged)…¥390
*For purchases of ¥3,500 or more, Nekopos (packaged delivery) will be ¥0♪
Learn more about delivery plans here
When will I receive the product
・Nekopos delivery (packaging) within the next day to 3 days. Standard delivery (envelope) will be sent using regular mail and is expected to arrive within 3 days to 1 week.
For remote islands and some regions, it may take several days to a week.
If you have not received your order within 10 days of shipping, please contact us.
For more information on estimated arrival times, please check here.
From:
Regular mail (standard delivery) ▶ 〒134-0083
Nekopos (package delivery) ▶ 〒134-0083
I haven't received the item.Is there a tracking function?
We can provide a tracking number only for Nekopos package deliveries , but only if there is a delay in the delivery date (more than one week has passed since shipping).
We apologize for the inconvenience, but please check that the shipping address and name you entered when placing your order are correct, and then contact us as follows.
[Order number]
【full name】
Please fill out the form below and contact us.
<If the shipping address is incorrect>
Please check that you have entered the correct shipping address.
Please note that if the delivery address is incorrect, an additional fee of ¥390 will be charged for reshipment.
<Tracking feature>
If you have no choice but to implement a tracking function, we can accommodate your request.
In that case
[Order number]
【full name】
[Reason for tracking]
Please fill out the form below and contact us.
I made a mistake with the delivery address
Please contact us before shipping.
[Order number]
【full name】
[Change of address]
Please contact us with the above information.
*If you enter the wrong address, there is a risk that the product may be lost. In the unlikely event that the product is lost, we will not be able to refund or resend the product in accordance with our terms of use.
<If the shipping address is incorrect>
The item will be shipped as soon as it is returned, so it may take 2 weeks to 1 month or more.
Please make sure you enter the correct shipping address.
Please note that if the delivery address is incorrect, an additional fee (¥84~¥390) will be charged for reshipment.
*If lost, it cannot be resent.
There is a product written as [Sequentially shipped in XX period].
Items that are listed as being shipped sequentially in 0/0 before the product name will be shipped by 0/0.
Also, if you order other regular items together, they will be shipped together.
If there is an item that you want to ship immediately, please place a separate order for the [Delivery in 0/0] item.
[About payment]
What are the payment methods
You can choose one of the following payment methods.
・Credit card (JCB, VISA, MASTER, AMERICAN EXPRESS)
・Apple Pay
・Google Pay
・Amazon Pay
・PayPal
・PayPay
·Convenience store settlement
When is the convenience store settlement deadline?
Up to 7 days after ordering.
If payment is not received within 7 days, the order will be automatically cancelled.
[Please be aware that if you repeatedly make unpaid fraudulent payments, you will not be able to place your next order .]
Convenience store payment has expired
After 7 days, it will expire and you will not be able to pay.
Please order again.
[Please be aware that if you repeatedly make unpaid fraudulent payments, you will not be able to place your next order.]
In addition, it will be canceled automatically, so there may be a few remaining stocks. Please note that sales will stop as soon as they are sold out.
I want to change my payment method
Payment cannot be changed after an order has been placed. Please be sure to check before ordering.
【About your order】
I want to cancel my order
Unless there is a defect in the product, we cannot accept cancellations, returns or exchanges after an order has been confirmed.
In the unlikely event that we have delivered a defective product, we will replace it immediately. Please contact us using the inquiry form below.
*However, please note that we cannot accept returns or exchanges for products damaged during shipping or for distortion of earring needles (posts) for regular delivery.
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▼Package delivery▼
[Returns and exchanges eligible]
- There is a defect that significantly impairs the functionality of the product (such as a broken part)
- There is a defect (such as contamination) that significantly impairs the design of the product.
・If the product you receive is different from the one you ordered.
We apologize for any inconvenience caused.
Please contact customer support with your name, order number, and whether you would like to return or exchange the item.
[Not eligible for return or exchange]
If you have not contacted us in advance using the inquiry form If more than 8 days have passed since the product arrived Products that have been used or have been ordered incorrectly due to customer negligence Products that have been damaged or stained by the customer Products that are missing packaging (bags, cases) Products that are clearly stated on the product introduction page as not returnable
As a general rule, we cannot accommodate such requests, so please check carefully before placing your order.
For detailed information about the return process, please read below.
-------------------------------------
Description page: " From the User Guide "
The item I received is broken
Except for standard shipping, if you receive a defective product, we will replace it immediately. Please contact us using the inquiry form below.
*However, please note that we cannot accept returns or exchanges for products damaged during shipping or warped products such as earring needles (posts).
*If you are concerned, please choose the insured Nekopos delivery option.
It will be shipped together with the package.
Description page: " From the User Guide "
The product I received is different from what I ordered
We offer both regular delivery and Nekopos delivery.
We apologize for any inconvenience caused.
Please contact customer support with your name, order number, and whether you would like to return or exchange the item.
<Examples of exclusions>
・If more than 8 days have passed since the product arrived
・The customer made a careless order mistake, and the product appearance (color, shape, etc.) was different from what was expected.
・Products used
As a general rule, we cannot accommodate such requests, so please check carefully before placing your order.
For detailed information about the return process, please read below.
Description page: " From the User Guide "
I haven't received a payment confirmation email
After you place your order, a notification will be automatically sent to your registered email address or SMS from SBPS (SoftBank Payment).
Please also check your junk mail.
If you have not received an email and are unsure whether your order has been placed, please contact us using the inquiry form , stating your name.
I keep getting order confirmation emails
If you have not paid for the convenience store payment, the order confirmation email will be resent.
It will not be resent to those who have already paid.
[Product question]
Do you resell sold out items?
We will consider re-selling items in the order of the number of re-sale requests.
However, please note that some products cannot be reproduced.
[Resale request]
Please feel free to contact us. You can also send us a DM on Instagram.
I want to know the product size
If the item you are looking for is not listed on the product details page, please feel free to contact us .
We also accept DMs on Instagram .
It's a chat-based system, so it's smooth.
i want to know my ring size
Please see our size guide .
The free size is an open ring, so you can adjust the size yourself.
If there is no description
If the item you are looking for is not listed on the product details page, please feel free to contact us .
We also accept DMs on Instagram .
It's a chat-based system, so it's smooth.
I don't know the length of the necklace
Please refer to the installation photos or product details.
If there is no description
If the item you are looking for is not listed on the product details page, please feel free to contact us .
We also accept DMs on Instagram .
It's a chat-based system, so it's smooth.
I want to know the material
It will vary depending on the product.
See product details.
【others】
Can you wrap
This is available for a fee.
If you purchase wrapping , it will be included in the delivery.
If you would like to have your items wrapped or separated by color, please write this in the order notes and we will package them according to your request.